1. Processing Time:

• Orders are processed within 4-5 business days of receiving payment.
• SOAR does not process or ship orders on weekends or holidays.

2. Shipping Methods:

• We offer standard and express shipping options.
• Shipping costs are calculated at checkout based on the delivery location.

3. Domestic and International Shipping:

• SOAR ships both domestically and internationally.
• For international orders, please note that customers are responsible for any custom duties or taxes that may apply.

4. Shipping Confirmation:

• Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Delivery Time:

• Delivery times within the UAE in 7 days.
• International delivery will be 10 days.

1. Returns and Exchanges:

• We gladly accept exchanges within [7] days of receiving your order, but kindly note, we don't accept return/exchanges/refund in Evening wear Collections.
• To be eligible for an exchange, items must be unused, in their original condition, and with all tags attached and original invoice included.
• All custom orders are non-refundable and non-exchangeable.

2. Return Process:

• To initiate exchange, please contact our customer service team at info@soarby800tailor.com
• Once your return is approved, you will receive instructions on how to return the item.

3. Refund Method:

• We do not accept cash or credit refund, All returned items value will be accepted only as store credit that is valid for 6 months.
• Shipping fees will not be refunded.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the item is damaged or there was an error on our part.

5. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs.

6. Final Sale Items:

• Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated in the product description.

Contact Information:

• For any question or concerns regarding shipping or returns, please contact our customer service team at info@soarby800tailor.com