Return Policy

We want every SOAR purchase to arrive exactly as expected. Return and exchange eligibility differs between our Ready-to-Wear Clothing and Made-to-Measure Evening Wear.

Ready-to-Wear Clothing

All Clothing categories follow the same policy. Ready-to-Wear pieces may be returned or exchanged within 7 days of delivery.

Items must be returned:

·         Unworn, unused and unwashed

·         With all original tags attached

·         Free from marks, make-up, perfume or signs of wear

·         In their original condition and packaging

Approved refunds will be issued to the original method of payment. Original delivery charges are non-refundable unless the item received is faulty, damaged or incorrect. Exchanges are subject to availability.

Made-to-Measure Evening Wear

All SOAR Evening Wear is individually made to the measurements provided for each order and is not eligible for return, exchange or refund.

This does not affect a client’s rights where an item is faulty, damaged, incorrectly supplied, or does not correspond with the measurements or specifications confirmed by SOAR.

Where fit concerns result from measurements supplied by the client, our atelier may be able to assist with alterations at an additional charge.

Faulty or Incorrect Items

Please inspect your order upon delivery. If an item arrives faulty, damaged or incorrect, contact our Customer Care team promptly with your order number and clear photographs. Once reviewed, our team will advise on the appropriate resolution.

Return Delivery

For eligible Ready-to-Wear returns or exchanges, return delivery costs are the responsibility of the client unless the item is confirmed to be faulty, damaged or incorrectly supplied by SOAR. International duties, taxes and third-party charges are not refundable by SOAR unless required by applicable law.

How to Request a Return or Exchange

Please contact SOAR Customer Care within 7 days of receiving an eligible order.

Please include: your order number, item and reason for the request. Items should not be returned until SOAR has acknowledged the request and provided return instructions.

Important

SOAR reserves the right to decline a return or exchange where an item does not meet the conditions above. Nothing in this policy limits any rights available to clients under applicable UAE consumer protection law.