1. Returns and Exchanges:
- We gladly accept exchanges within [7] days of receiving your order, but kindly note, we don't accept return/exchanges/refund in Evening wear Collections.
- To be eligible for an exchange, items must be unused, in their original condition, and with all tags attached and original invoice included.
- All custom orders are non-refundable and non-exchangeable.
2. Return Process:
- To initiate exchange, please contact our customer service team at info@soarby800tailor.com
- Once your return is approved, you will receive instructions on how to return the item.
3. Refund Method:
- We do not accept cash or credit refund, All returned items value will be accepted only as store credit that is valid for 6 months.
- Shipping fees will not be refunded.
4. Return Shipping:
- Customers are responsible for return shipping costs unless the item is damaged or there was an error on our part.
5. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs.
6. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated in the product description.
Contact Information:
- For any question or concerns regarding shipping or returns, please contact our customer service team at info@soarby800tailor.com